The purpose of ISO 9001 is to provide the requirements for a quality management system (QMS), which is a framework for an organization to control its processes in order to achieve objectives including customer satisfaction, regulatory compliance and continual improvement.
ISO 9001 is by far the worldâ€™s most established quality framework, currently being used by 1,064,000Â organizations in 178 countries worldwide, and sets the standard not only for quality management systems, but business management systems in general.
- ISO 9001 is one of a series of quality management system standards. It can help bring out the best in your organization by enabling you to understand your processes for delivering your products/services to your customers. The ISO 9001 series of standards consist of:
- ISO 9000 â€“ Fundamentals and Vocabulary: this introduces the user to the concepts behind the management systems and specifies the terminology used.
- ISO 9001 â€“ Requirements: this sets out the criteria you will need to meet if you wish to operate in accordance with the standard and gain certification.
- ISO 9004 â€“ Guidelines for performance improvement: based upon the eight quality management principles, these are designed to be used by senior management as a framework to guide their organizations towards improved performance by considering the needs of all interested parties, not just customers.
Basic Principles of Quality Management
- Customer Focused
- Involvement of People
- Process approach
- Systematic Approach to Management
- Continuous Improvement
- Factual Approach to decision making
- Mutually Beneficial Supplier Relationship
ISO 900:2008 - The benefitsClick here to view the benefits.