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ISO 9001:2008 – Quality Management System


Every organization would like to improve the way it operates, whether that means increasing market share, driving down costs, managing risk more effectively or improving customer satisfaction. A quality management system gives you the framework you need to monitor and improve performance in any area you choose.

The purpose of ISO 9001 is to provide the requirements for a quality management system (QMS), which is a framework for an organization to control its processes in order to achieve objectives including customer satisfaction, regulatory compliance and continual improvement.

ISO 9001 is by far the world’s most established quality framework, currently being used by 1,064,000 organizations in 178 countries worldwide, and sets the standard not only for quality management systems, but business management systems in general.


  • ISO 9001 is one of a series of quality management system standards. It can help bring out the best in your organization by enabling you to understand your processes for delivering your products/services to your customers. The ISO 9001 series of standards consist of:
  • ISO 9000 – Fundamentals and Vocabulary: this introduces the user to the concepts behind the management systems and specifies the terminology used.
  • ISO 9001 – Requirements: this sets out the criteria you will need to meet if you wish to operate in accordance with the standard and gain certification.
  • ISO 9004 – Guidelines for performance improvement: based upon the eight quality management principles, these are designed to be used by senior management as a framework to guide their organizations towards improved performance by considering the needs of all interested parties, not just customers.

Basic Principles of Quality Management

  • Customer Focused
  • Leadership
  • Involvement of People
  • Process approach
  • Systematic Approach to Management
  • Continuous Improvement
  • Factual Approach to decision making
  • Mutually Beneficial Supplier Relationship

ISO 900:2008 - The benefits

Click here to view the benefits.


ISO 9001:2008 – Quality Management System was last modified: March 19th, 2014 by qinus
  • Client: Qinus
  • Date: March, 2014
  • Services: Quality Management System
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